RSA/RSG Course Package

RSA + RSG Course

10.5 hrs face to face

LV2/ 45 Grenfell Street, Adelaide CBD

No prior experience needed

Certificate of completion

This combined RSA / RSG Course Package will give you the skills and statement of attainments you will need to gain employment in Australia’s liquor and gaming industry.

RSA / RSG Course

Barista Courses Australia is a nationally recognised Registered Training Organisation. Besides barista training, we also offer RSA and RSG / RCG courses in various locations around the country. We provide competitive prices and up-to-date knowledge with experienced trainers too. You can take our RSA course online or RSG / RCG course online at a time that suits you for additional convenience.

Grab our RSA / RSG package and get a great discount off the total price of both courses. 

Upon completing the training requirements for your RSG Course and RSA Course, you will understand the principles behind responsible service of alcohol and gaming, have a working knowledge of liquor and gaming regulations for your relevant state or territory, meet industry guidelines to work within either one of the industries.

SITHFAB021, Provide responsible service of alcohol – RSA training – and SITHGAM022, Provide responsible gambling services training – RSG training – can be delivered only by a registered training organisation like Barista Courses Australia.

What will I learn in RSA training?

  • What is a standard drink, appropriate limits and the correct way to serve standard drinks
  • How to serve alcohol responsibly, and duty of care 
  • What it means to drink within appropriate limits
  • Help patrons drink responsibly and be able to identify their physical state when assessing intoxication levels
  • Legislation and regulations relevant to your state or territory that deal with the responsible service of alcohol
  • How to interact with and assess alcohol affected customers
  • Basic alcohol properties
  • Conflict resolution skills and how to take appropriate action in a difficult situation
  • The signs and stages of intoxication and how to recognise erratic drinking patterns
  • How to refuse service of alcohol and document correctly

What will l learn in an RSG Course?

  • How to understand responsible gambling policies and implement responsible gambling practices
  • How to monitor customer behaviour and respond to indications of problem gambling according to industry requirements in a professional manner
  • Follow responsible gambling service procedures according to state and territory legislation
  • Follow industry and organisational policy and codes of conduct and uphold professional standards
  • How to maintain accurate records of gambling-related incidents and the associated staff actions according to industry standards and organisation policy
  • Display accurate and appropriate information related to responsible gambling in appropriate places according to industry, organisational and legislative requirements
  • Deal discreetly with customers who require assistance with gambling problems or request self-exclusion and understand the available support services

Why should I get an RSA and an RSG together?

If you plan to work in an establishment that sells and supplies alcohol or offers gambling on the premises, you will need certification. 

In most states in Australia, the Provide responsible service of gambling (RSG) certificate is required for working with gambling and the Provide responsible alcohol service (RSA) when working in liquor sales. 

The exceptions are New South Wales, where the gambling certification required is called Provide responsible conduct of gambling (RCG) and Western Australia, where no accredited training is required to work in gambling (however, Western Australian staff are still welcome and encouraged to undertake the RSG course).

This training package provides an understanding of how to give information on concerns regarding drinking and gambling risks to customers, as well as teaching skills needed for providing safe and responsible services in venues that sell drinks containing alcohol and provide gambling opportunities.

Obtaining both an RSA and RSG / RCG certificate will assist when it comes to getting employed in the hospitality industry, where alcohol service and gambling laws can be pretty tough. Venue manager